Terms & Conditions
The conditions governing the use of our website and your bookings at the Posada.
Overview
These terms govern the use of the Posada del Agua y Fuego website, a private villa located in Chemuyil, Quintana Roo, Mexico, as well as booking requests made through it. By using this website, you accept these terms.
Requests and bookings
The forms on this website allow you to send a request for a stay, retreat or event; they do not constitute a final booking. A booking is confirmed only after our team has sent a written confirmation specifying the dates, number of guests, included services and rate, and, where applicable, after receipt of the requested deposit.
Rates and payment
Rates are provided on quotation, depending on the option chosen (stay, À la Carte Option, Tailor-Made Concierge Option, retreat or event). Payment terms, the deposit amount and the payment schedule are indicated in your quote or booking confirmation.
Cancellation and changes
The cancellation and change conditions applicable to your booking are provided with your quote and form part of your confirmation. Any cancellation or change request must be sent to us in writing at admin@aguayfuego.mx.
Your stay at the Posada
- Check-in and check-out times are specified when your booking is confirmed.
- The villa’s capacity is 25 people; beyond that, accommodation is coordinated with our neighboring partner properties, up to 150 people in total.
- We kindly ask you to respect the premises, the neighbors and the nature around us, as well as the instructions of our team.
- Any damage caused to the facilities during the stay may be charged.
Partner activities and providers
Some experiences (diving, cenotes, transport, ceremonies, outside practitioners) are provided by our trusted partners. They are subject to their own terms and safety instructions. We select them carefully but cannot be held responsible for how they are carried out.
Liability
Guests remain responsible for their personal belongings; a safe is provided in each room. We recommend taking out travel insurance covering cancellation, medical expenses and the activities practiced. Posada del Agua y Fuego cannot be held responsible for events beyond its control (weather conditions, force majeure).
Intellectual property
All content on this website (texts, photographs, logo, graphic elements) is the property of Posada del Agua y Fuego or its partners. Any reproduction without prior written permission is prohibited.
Personal data
The processing of your data is described in our Privacy Policy.
Governing law and contact
These terms are governed by Mexican law. For any questions: admin@aguayfuego.mx – +52 984 418 8941.