Privacy Policy
Our guests’ trust begins with respect for their personal data.
Who are we?
Posada del Agua y Fuego is a private villa and retreat and event venue located in Chemuyil, Quintana Roo, Mexico. This website is published by Posada del Agua y Fuego, the controller of the personal data collected through it.
For any questions about your data: admin@aguayfuego.mx – +52 984 418 8941.
The data we collect
We only collect the information needed to respond to your requests and prepare your stay:
- The information you enter in our contact and booking forms: full name, email address, arrival and departure dates, number of guests and the content of your message.
- The information you send us by email, phone or messaging while organizing your stay, retreat or event (for example your dietary preferences or special needs).
- Technical browsing data (IP address, browser type, pages viewed), collected automatically by our hosting provider and, where applicable, by cookies.
Why we use it
- To respond to your information requests and send you a quote.
- To manage your booking, stay, retreat or event, including coordination with our partner properties and trusted providers when necessary.
- To ensure the proper functioning, security and improvement of our website.
- To comply with our legal, accounting and tax obligations.
We never sell or rent your personal data.
Sharing with third parties
Your data may be shared only to the extent necessary to carry out your stay: neighboring partner properties for extended accommodation, providers of the activities, transport or workshops you have chosen, as well as our technical providers (website hosting, email). These third parties use your data only for the requested service.
Retention period
Data related to a contact request is kept for as long as necessary to handle that request and follow up on the relationship. Data related to a booking is kept for the period required by our legal and accounting obligations, then deleted or anonymized.
Cookies
Our website may use technical cookies essential to its operation and, where applicable, audience measurement cookies. You can configure your browser at any time to refuse or delete cookies; some features of the website may then be limited.
Your rights
In accordance with Mexican legislation on the protection of personal data held by private parties (LFPDPPP) and, for our guests residing in the European Union, the General Data Protection Regulation (GDPR), you have the right to access, rectify, object to and delete your data (ARCO rights), as well as, where applicable, the right to restriction of processing and to data portability.
To exercise these rights, write to us at admin@aguayfuego.mx, specifying your request. We will respond within the time limits set by applicable law.
Security
We implement reasonable technical and organizational measures to protect your data against loss, unauthorized access or disclosure.
Changes
We may update this policy at any time. The date of the last update appears at the top of this page.